The Citizenry reviews and discussion

I have had a mixed experience with The Citizenry. My first order arrived literally a day or two later, so super quick. When i ordered a lumbar pillow during a sale event i waited over 2 weeks only for them to cancel the order and tell me that they did not known when new stock was coming in. Literally a week or so later i saw it available on the website site but of course at full price. The quality of the products is really really lovely & i do like the mission of the company. However I have read alot of reviews about shipping being super delayed and not receiving their order for months. Seems their planning/logistics needs some work, so buy at your own risk.

First, I had to wait for this product a number of weeks. There was little communication from the company. In fact, I wrote to them because I thought they lost my order. It was only then that I was told the duvet was delayed for a few more weeks. They offered to cancel the order, and now I wish I would have done just that. The duvet seems to be made from the same material as the sheets. I was expecting something more substantial for $250 (on sale). I ordered a comforter to fit the duvet, but there really is nothing to secure the comforter and it slipped a lot and made the bed difficult to make. All of these problems were considerably worse after I laundered the duvet after one week of use. I realized I was genuinely unhappy with the product and asked for a refund. Even that was a process as they "looked into it." Two or three days later I was told that I was outside the 30 day return window. This is, of course, nonsense. A good company would want a happy customer and take care of the problem. They stuck with the "So sorry, out of our control" tactic. They did say that if I needed anything else, they would "love to help." I liked the sheets, but the duvet is not a quality product and not made to last. I tend to stick with a product when I like it, but the service is even more important. I will not spend any money with The Citizenry again. They have lost my business. Honestly, what they are selling is not even remotely worth the money.

This is the most trusted brand in my household. Everyone's bed is made with a stonewashed linen set from The Citizenry. We've tried colors in Aegean, Slate Blue, Sand, and my favorite: Sand Thin Stripe. Plus, the quilt is gorgeous. The perfect weight---could easily be used in place of a duvet.