2mo ago
I don't doubt the passion behind the brand and also that their tea is at least mid-high quality. But their customer service seems to me unprofessional. 1. I ordered it and my order was cancelled because it was flagged as suspicious. I paid through shop.app and all my other orders through there had no issues. That in itself is fine but I didn't know it was cancelled because I didn't receive an email. It would be nice to receive an email saying my order was cancelled. 2. I ordered another order. These are all gifts to people. I didn't see that they emailed me asking about order confirmation for my 2nd order. I already emailed them asking where I can find USPS tracking number. Their reply: "Our earlier email to you was ignored, so this order was cancelled and refunded. Please note we will not accept future orders, and any future order placed will not be shipped or refunded. Please order elsewhere". Then my 2nd order was also cancelled. I guess now I'm "not supposed" to order from them anymore. I'm just a little confused at why they seemed somewhat hostile, like they were taking my accidental lack of response very personally.
