2y ago
I rarely write reviews, but after my experience with Songmont, I feel like I owe it to other potential buyers. I bought a mini song bag + daisy charm (AUD $424) as a birthday gift for my sister, expecting quality and service to match the price. Unfortunately, it was anything but. The journey started with a standard order confirmation on 02/10, followed by a shipping confirmation on 08/10. Here’s where things went sideways: the shipping link provided didn’t work. After waiting a week with no updates, I followed up on 15/10, only to receive an updated tracking link three days later, on 18/10. Not exactly the level of attentiveness I’d expect, but I thought I’d be patient. The bag finally arrived on 21/10, but the celebration was short-lived. Upon opening, I found that several rivets/screwed studs had fallen off immediately – not exactly what one expects from a so-called premium handbag. When I reached out to customer service (again), they offered a bewildering suggestion: go to a third-party repair shop and get it fixed at my expense, suggesting the cost would “not exceed 10 AUD.” They’d graciously refund the repair fee – as long as I sent proof of payment. A brand should stand by the quality of its products, not expect its customers to run errands to fix their manufacturing flaws. If I wanted DIY handbag assembly, I’d buy a cheaper, unbranded product. Songmont, thank you for teaching me an expensive lesson on where not to shop.