1y ago
I have purchased through Smackin 3 times at this point and I have to warn others of my experience. The customer service is atrocious. They have one Rep who is named Charlie and he is very rude, it take several days to get a reply so trying to have a normal conversation is impossible. Their shipping times are through the roof and they do not align with the tracking information provided. On this last package the tracking said delivered but I didnt have my package, I reached and Charlie said thye cant help just keep waiting and reach out in a week if I dont have it. They add a package protection charge to all of their orders but refused to assist when my package arrived damaged and missing product. I sent them pictures and then several days later they replied and asked for me to put all items back in the box before they would consider assisting. I work in an office with 15 people who all had items in that order, that request was absurd and ridiculous and an obvious attempt to not avoid replacing the items not only paid for but paid protect. Please DO NOT order from this company!
