2y ago
I posted a couple of FB comments about my son's orders that he placed on Rucking Fotten and said I hoped that the Drive preorder was not going to take 3-6 months for him to receive, as I had read in reviews from other customers who experienced long waiting periods for their orders and I commented on how other customers said Rucking Fotten's customer service was awful. They sent me back a reply saying they could just cancel my son's order. I told them absolutely NOT that my son very much wanted everything he ordered but that that he expected his Drive order to be shipped soon since it states on their website that it takes 6-8 weeks for preorders to be shipped out and it had been almost 8 weeks since he placed his order. I also stated he had placed a recent order from their Archive and that their website states they have these in their warehouse and it can take 2-3 weeks for them to ship them out, so I hoped that he would not have to wait any longer than that. I said that he purchases t-shirts from 4 other companies who have excellent customer service, products and quicker shipping on pre orders and that is what he bases his decision on whether he will place future orders with a company or not. Simply a fact. I have pictures of the emails of the orders that were cancelled and the email from Sean W. Stating that he cancelled my son's orders because of his mom's comments on Facebook,where Sean stated I made threats and belittled them, by speaking my truth, which did not include either threats or belittling. However, apparently them stating they could cancel the orders my son placed was an actual threat that they followed through on. I simply made one Facebook comment and replied to their reply to my comment and they chose to punish my son for that. How is this even legal? My son did not ask for his orders to be cancelled nor did I. Yet, Sean W. Went ahead and cancelled them and refunded my son's money. A blessing in disguise, so thanks Sean and Meghan, much appreciated. The money for the orders was deposited on Saturday, August 24th and my son told me he feels that he has dodged a bullet regarding this company and that he is glad that he will not ever have to deal with them again, as they were extremely unprofessional, as was their customer service. Buyer beware. Tip for consumers: If you want to order from this company I strongly suggest reading other customer reviews about their company first, as well as thoroughly reading their policies and FAQ's sections on their website. Products used: None, the orders were cancelled by the owners after waiting almost 2 months for the first preorder.
