4.8
98% of reviewers would recommend to a friend
Muji
4.8 • 905 Reviews
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4.8
98% of reviewers would recommend to a friend
Muji earns strong reviews as a minimalist one‑stop shop that works well for stationery, storage, and home basics—its 0.36–0.5 gel pens, notebooks, diffusers, and modular organizers draw consistent praise for smooth performance, thoughtful design, and longevity. Reviews also flag drawbacks: clothing can fit boxy or feel mid‑quality, some items (especially certain home goods) feel overpriced, pens may smudge or skip, and online selection/UX lags, making in‑store experiences distinctly better.
AI summary based on Thingtesting reviews
3y ago
great quality and style
3y ago
Obsessed. Hard to walk past a Muji without going in. Have yet to buy anything from here I wasn’t raving about later.
3y ago
I love the experience of shopping in Muji. It always smells great and everything is so aesthetically pleasing.
3y ago
Honestly has loved everything I have ever purchased from Muji! My favorite items are the pens and little note books I keep in every single bag I have.
3y ago
Muji suitcases look great but unfortunately are not fit for purpose. I bought one. On its first flight the corner got dented. The weight of the case was only 17kg well under most luggage allowance. I went back to Muji on my return to the UK to report this and to request a replacement their responce was to contact the airline. The case should be able to withstand checked in luggage handling. These do not. My friend has just called to say the wheel has broken on hers. I am a long standing customer of Muji and won two awards from them for my design ideas. ‘My Muji Product’ I am so disappointed firstly with the substandard quality of this product but even more so at their customer service.
3y ago
This review is just for the cleaning system products! I've recently bought a couple of cleaning utensils - Mop, a telescopic mop handle, and two microfiber mop heads. OMG they are just horrible products. I cannot imagine anyone ever successfully using them. - the handle is kinda short and requires you to bend considerably when mopping (hello back pain). It's very easy to accidentally extend it too much and bend it. - the mop head is flexible but it makes it impossible to cover surfaces larger than 1sq m in one go. The mop head folds over itself and scratches the floor with the plastic part if you don't press on it (requires extra strength for a simple action) - the mop head for dry mopping is just garbage. it's impossible to use, it folds every single time. I wish the website had reviews and I would know that these products are badly designed before buying.
3y ago
Best pens ever. They don't bleed, allow me to write flawlessly at work and the ink does not leak through the page. Never going back after trying these
3y ago
I’m love Muji! This store has got beautiful and well made items for every part of your home. The bedding is to die for as well as the endless organization items. I love my muji socks and underwear as well. A honorable mention for the stationary section with the option to customize a notebook! Definitely stop in if you are near a location or shop online for goodies for the home.
3y ago
Love Muji stationary and cosmetics to the end of the earth
3y ago
Muji isn't just a brand, its a lifestyle. Everything they produce down to their pens are amazing quality. Would 100% recommend.
3y ago
high-quality basics for home and even clothing. Their stationary and pens are also wonderfully understated and well made.
3y ago
Love how it's simplistic but decent quality. I love getting basics here, as the products are consistent and replaceable if something breaks. I love how the brand is cohesive and generally affordable. I do think that certain items are slightly more pricey than what I would want to pay for, however, like the wooden trays.
3y ago
The 0.36 gel pens are a staple in my WFH setup. They last forever and write so smoothly. Also love their notebooks - great value for the price.
3y ago
When you enter a Muji store, it is heaven! If you're a minimalist you will highly appreciate this brand they have everything from home, apparel, organizers, and my favorite, stationery! They have the best pens, notebooks, and supplies for when I was in school
3y ago
My go to for just about anything! Wide selection of goods that are super high quality. Only downside is that I live in the suburbs and Muji's all the way in the city so it's always a bit of a trek for me to get to. But if you're near one and are looking for just about any miscellaneous item - they might have it!
3y ago
Great shop. The feel of the store is so classic and clean and makes you feel very comfortable. I have brought many stationary products and items such as pairs of socks, hats etc over the years from here. The Birmingham shop is in the perfect place and the price point is decent.
3y ago
Some of the finest, well thought out products. Uber clean and affordable, yet great quality items.
3y ago
Muji is a brand I trust while living in Japan years ago. I’m so glad to find it in US recently. Every product they sell is clean, well thought, high quality, and simple. No unnecessary thing is added to their design and ingredients, or material. I highly recommend Muji.
3y ago
Manager followed me around store. Was belligerent rude. She always follows people around store. When confronted she lies. She should be fired. She is racist because she never follows her own culture around or says anything to them. Don’t recommend this store.
3y ago
I love Muji, from their stationery to desserts to clothes, everything in this store is great! I especially recommend their paper. I am somewhat of a paper snob and these are the perfect combination of smoothness, it glides your pen/pencil along, and it’s thick!