Matias Moellenbach reviews and discussion

I ordered a rug in September 2025. Throughout the entire process, I received virtually no updates unless I contacted the company myself. Each time I asked for an update, I was given a new delivery estimate that ultimately turned out to be inaccurate. On 3 February, I was told: “We’re happy to let you know that the runner rug is already in our warehouse and will be sent out no later than this week, or next week at the latest.” That never happened. I was later informed that there had been a miscalculation and that the next batch would be shipped in March. When the end of March arrived, the explanation changed again, and the delay was attributed to the war in Iran. I was then told to expect delivery by the end of May. I was also given the option to pay an additional €80 to €150 to have the rug shipped by air. Given that none of the previous promises had been kept, I understandably did not feel comfortable paying even more money. The rug still did not arrive, so in July I finally decided to cancel my order. After waiting 10 months, I requested a refund. Unfortunately, the experience did not improve. I was told the refund would be processed within one week, but once again, nothing happened and I had to follow up myself. The repeated false promises, constantly changing explanations and complete lack of proactive communication have made this an extremely frustrating and disappointing experience.

Commande passée le 29 juin 2025, nous n'avons toujours rien reçu. 6 mois pour confectionner un tapis, on nous informe de problèmes avec des sous traitants situés en Inde ... pourtant sur le site c'est sensé être de Nouvelle Zélande. Des excuses dans le vent non suivis d'effets. Toujours rien reçu à ce jour. Une catastrophe. A FUIR.

Beautifully created and crafted design pieces. We have their yellow jute rug in our dining room, and it makes the whole room feel like sunshine. Everything arrived quickly and in very nice packaging.