Lulus reviews and discussion

Trustpilot reviews Trustpilot Thanks! Your review counts. You reviewed Lulus Add photo Padmini 0 reviews US Rated 1 out of 5 stars Poor quality clothing and too much hassle for return, not a luxury brand for sure… Most of the clothes have poor quality and bad fitting. They claim to be an affordable luxury brand and market themselves that way but that isn't really the case. If you try to return their items most of the times their labels are not accessible and then they take time to provide it to you separately. If by then the 30 day window has passed they will not refund anything. If you keep requesting then may be a store credit even if the fault is at their end. Luxury brands also make sure to offer excellent customer service. Lulu's is just another brand trying to fit into that space with nothing that stands out to make the experience like that of a luxury brand. I purchased many items from this website specifically for one year. I must have ordered some 50-60 items in one year. Most of which I returned it I had to sell them off because they are stringent about their return policy without taking into consideration their own response to any return related issues the customer is facing. This is the one and the only year I bought anything from their website. It seems they have tied up with Nordstrom, may be to appear more like a luxury brand in the eyes of the customer, I personally feel if you're interested in any item on their website, it's best to buy it through Nordstrom. At least it will save the all the time and effort that goes into return to their original website. apart from their their clothes are cheap quality clothes with poor fitting. Even the way it is packed and parceled it doesn't match the standards of any other luxury brand. There are also sometimes threads hanging from clothes with creases all over. Also, in one whole year of so many orders they never offered any discounts or special offers. This brand is far far from title of luxury brand. After this experience, I do not feel investing in this brand at all. It is not wise to buy clothes from here when they cannot be returned and also that most of the order has to be returned because it is cheap quality. I recently saw many of their items being sold on platforms like SheIn and other websites at half the price. It is the same quality.