On 06/07/2026, I placed an order with Lowe’s for a complete shower kit that was part of a total remodel of my bathroom. Throughout the order process, Lowe’s informed me that the item would be delivered on 06/26/2026. However, on that day the item did not arrive, and I did not receive any communication from Lowe’s to inform me of any delays. I spoke to people at the Lowe’s in McCandless, PA, from which the item was to be delivered, as well as people at regional office, but no one was able to tell me when the item would be delivered.
After getting help from a regional manager, the manager at the Lowe’s McCanless store called me on 06/29/2026 and said the shower would be delivered the following day. On 06/30/2026, my order status still was not showing that the shower would be delivered, so I called the Lowe’s McCandless store again to verify the status. The young lady I spoke with put me on hold, presumably to speak with the store manager, but whoever she spoke to told her to tell me they couldn’t find the item. Mind you, this is a 30” by 60”, more than 6-foot-tall shower that ships mostly assembled.
After speaking with the regional manager again, the Lowe’s McCandless store manager called and said that when I had spoken to him the previous day, he told me that the shower would be delivered two days later. I reminded him that he used the word “tomorrow,” which does not mean two days later. He promised to get the shower to me that day. Unfortunately, whoever built the pallet that was holding the item did a shoddy job, and it broke during unloading, causing it to fall off of the forklift and damaging it.
Once again, I called the McCandless store to report the damage. They promised to deliver a new shower on 07/06/2026. When that day arrived, the shower did not arrive. Again, I received no updates or communication. After making some more calls, I was told that the shower had to be specially ordered from the manufacturer and would take as long as three weeks.
At this point I had wasted several days sitting at home, waiting for a shower instead of being productive at my office. My contractor had reached a point at which they could not proceed any further without having the shower. They had to stop work and move on to another job. I filed a Better Business Bureau complaint against Lowe’s due to their lack of communication, dishonesty of their store manager, and lack of action in getting me an item for which I paid nearly $3,000.
The shower was ultimately delivered on 07/22/2026. However, now I have to wait for my contractor to finish the job they’re currently doing before resuming my job. This sets me back and additional month, during which time I have a completely unusable bathroom. Lowe’s purports itself to be a leading hardware store, and I asked that they refund me half the money for the shower to compensate me for the difficulties they caused. They insisted that they could not compensate me for lost time, and that they best they could do was a $100 gift card. What happened to the days when businesses held themselves and their employees accountable for their actions? I think this story is important for people to know if they are considering making a purchase from Lowe’s particularly if it is something being shipped to them.
