4mo ago
Customer service is terrible. I wanted a refund for shorts that did not fit, and they explained I could only get store credit, which is a problem in itself in 2026. And then I tried to use my store credit, but it didn't accept my code and charged me full price. I was told that once an order goes through, they can't make any adjustments. Which absolutely cannot be true. Of course they can cancel an order. Of course, they can offer a discount or credit me the difference. It's ridiculous and a bit of a scam that they wouldn't. Not to mention their stuff is WAY overpriced. I'll stick with the men's section in Vuori or Lululemon. Better quality. Better service.