9mo ago
I love this bra but i have had the most maddening customer experience with the brand that i cant in good faith recommend them. First, items took forever to ship. It really irks me when brands charge your credit card before they ship out the product and it was like 2-3 weeks until shipped and then further super slow shipping speeds. Second, despite all sorts of messaging about free returns for your first order apparently that is waived if you buy during a promotion, so you can only get credit back. Third, the return portal tried to make me shop with my credit right away, vs just issuing it to me. Fourth, my return shipment arrived to their warehouse 2 weeks ago and I still havent gotten the credit issued and am continuing to fight with them about it. I will use my credit, which should have been a refund, and then likely never buy from them again.