Casper reviews and discussion

4.3

84% of reviewers would recommend to a friend

Reviews mention

  • Comfortable, durable mattresses
  • Easy, intuitive unboxing experience
  • Supportive hybrid construction options
  • Well-regarded, adjustable pillows
  • Heat-retaining foam surfaces
  • Occasionally too-soft mattress feel
  • Inconsistent model firmness
  • Pillows prone to clumping

Casper earns largely positive reviews for comfortable, durable mattresses and standout pillows and sheets, with many users reporting years of solid sleep and easy unboxing that rivals or beats traditional options. Reviews also flag drawbacks—some mattresses sleep hot, feel too soft or lack support, occasional model inconsistency and discontinued favorites, and mixed pillow quality—making Casper strong for comfort and convenience but not ideal for heat‑sensitive or firm‑support seekers.

AI summary based on Thingtesting reviews

99 reviews and posts

  • Best of the best pillow. I tried so many pillows and this is the one.

  • Currently own their base model queen size bed. I don't have much reference to jump from regarding mattresses but this is miles better than my 15+ year old spring mattress. It was about time. It feels good to sleep on and I have no complaints.

  • Worth the hype. Affordable luxury, good sleeping experience, and still happy with it after 2+ years.

  • The bed was comfortable for my for the couple years I had it but maybe a little too firm for my liking. It was super convenient how it arrived to my house and was easy to set up.

  • I've had a queen size Casper mattress for a few years now, and I still sleep on it as my main bed. I've moved with it, and was able to easily assemble, carry, and and disassemble it on my own each time.

    Feedback

    The mattress itself is a bit firm for my taste, but I added a mattress topper and it is perfect now

  • I have been using a Casper mattress for 7 years now. I have tried out two of them, and both were SUPER comfortable. I also love their sheets and pillows.

    Feedback

    Nothing at all.

  • We had been Tuft & Needle customers until they changed their mattress construction a few years back which sent us on the hunt for a new mattress. We ended up with the Original Hybrid and it was the perfect replacement. Firm support with responsive cushioning. Love sleeping on it.

  • I purchased the Casper pillow and it was very uncomfortable, we returned it after we woke up with neck pain

  • I tested the Casper beds in a mall store, very comfy and lots of options.

    Feedback

    They were a little pricey, but the sleep guarantee and warranty is good

  • Bought a Casper a few years back because I needed one, love it but it has yellowed and felt "used" quicker than I expected. That said, I still use it.

    Feedback

    Figure out a way to prevent yellowing in pillows.

  • Having read about the company's fortunes and misfortunes, I was a bit skeptical of the mattress. But, I must say I am really impressed. It's a very good mattress (I got the basic one), and while the whole in-a-box aspect was not so important to me as I live in a doorman building, I get it. I like the guarantee too.

  • Feedback

    The duvet cover leaves your bed looking really good... It very clean and minimalistic.

  • bought the mattress, bought bed frame and bought the pillows. I prefer more firmer bed since i have lower back pain and this is great. full size bed is the best for cuddling-- would repurchase no questions asked.

    Feedback

    when i scheduled for assembly and delivery- the logistics company just dropped it off. they did not even assemble it, i payed extra and had to assemble it myself. not cool but i the nap i took after was great.

  • Had their mattress for almost 2 years and they are still firm, soft and comfortable. Very recommended!

  • For some reason I have a hard time sleeping through the night with this mattress - very soft though! Still a great mattress, I think I just need something a little harder

    Feedback

    I believe if there was some firm aspect to the mattress is would be easier to sleep on

  • Love the pillows. I like the fact that I can adjust the fluffiness based on my current state since that clearly changes now that I’m in my thirties and my neck does feel the same from day to day.

    Feedback

    If you like a much firmer pillow not sure this is what you’re looking for but for flexibility in sleeping on side stomach and back it is very versatile. I think it’s one of the better priced pillows for the quality you get. I will only be purchasing Casper pillows for myself moving forward

  • I was brought in their great communications.

    Feedback

    Poor quality pillows, the kind of pillows that get clumpy after a while.