Item: Burrow
Rating: 1
Author: Joel R

Burrow makes simple and adaptable furniture for modern life at home utilizing innovative design practices, clever features, and timeless style.

Stephen Kuhl

Kabeer Chopra

Home

Burrow is praised for its stylish, functional, and customizable furniture, but faces challenges related to customer service, shipping, packaging, and product durability.

Burrow

Gimlet Chair

Burrow Shi[f}t

Nomad

Range

Field

kettle table

serif side table

Index wall shelf 

Union Sofa

Carta credenza

Carta coffee table

Vesper

Index Stool

Dram Bar Cart

Opera

Index BookCase

pica chair

Serif Credenza

Bedding & Bath

Furniture

Hi Georgia, we appreciate you taking the time to leave this review! I'm so glad to hear you (and your cat!) love our Nomad Sofa, and that we were able to resolve the issues you experienced. Don't hesitate to reach out to support@burrow.com with future product questions or feedback – we love hearing from our customers!

Thank you for being part of Burrow's Thingtesting community!

Hi Joel, I'm sorry to hear about your experience – please know that our team takes this feedback to heart.  We’re constantly using insights like this to improve not only our products, but also our customer processes and communications. 

Since your purchase, we’ve made dozens of improvements to our seating, based on real customer feedback and rigorous testing. Our current sofas include improved cushion construction; specifically, we replaced the spring seat bottoms with webbing to improve overall longevity without sacrificing the soft initial sit, along with many more improvements. We understand that first impressions are lasting, but the updates we’ve made, have meaningfully made a difference. 

Thank you for sharing your concerns with our Thingtesting community. If you have any further questions or if there's anything specific you would like to discuss, please reach out to support@burrow.com.

Hi Kimiya, thank you for this kind review and for stopping by our flagship showroom in Soho! I'm so happy to hear you love your Pica Chair and Index Wall Shelf!

Thank you for being part of Burrow's Thingtesting community!

Hi John, we appreciate you taking the time to leave this review! I'm so glad to hear you love Index for its versatile design – that's exactly what we had in mind! 

Thank you for being part of the Burrow Thingtesting community! We hope you welcome more Burrow into your home soon! Until then, you can reach out to support@burrow.com with feedback or questions. 

Hi Kara, I appreciate you taking the time to leave this review! Range looks amazing in your space! 

Thank you for being part of our Thingtesting community. If you need anything in the future, please reach out to support@burrow.com – our Customer Experience Team will be happy to help! 

I love my Burrow couch so much. I have the Range set in Moss Green. It's so comfortable, so stylish, so easy to clean, and has held up extremely well over the last 2 years I've had it. I hate when cushions become mishapen/flattened over time and this couch does not at all. I love that I can continue to modify/change the arrangement as I change my space. I actually just bought an extra seat to make the couch a little longer. Also, it's great for a guest to sleep on- super comfortable and roomy once you flip the cushions to the back. 

Only downside is sometimes you have to wait a really long time for your item to ship if they don't have it in stock.

The most versatile little stool, can be used as a stool or side table. It was so easy to put together, I might even say it was fun to assemble. Packaging was also great, it felt like I was unboxing an iPhone. 10 out of 10! 

I have a few Burrow products. I really appreciate how easy it was to receive things because I've had nightmare experiences dealing with white glove delivery in the past. I also live in a small Brooklyn apt with narrow hallways, so having things come in small parts is a huge help. Some of the boxes are a little bit heavy, but with another person, it's not terrible to move together. I've had my range couch for a few years and recently got my vesper and carta credenza. Everything came together easily, but I also don't mind that sort of thing. My couch has withstood my dog really well! And she goes crazy on it. 

I purchased the one-arm Range sofa and ottoman for a new apartment in Brooklyn and it's the PERFECT fit! I have two roommates and the couch is big enough to seat all of us but was so easy to move into the living room. The color brightens up the whole apartment and is our most complimented piece.

Easy to assemble and quality materials. Haven’t had any issue with my index wall shelf so far. It is beautiful and holds a lot more items than I originally thought. Would purchase from Burrow again. 

We've had a Burrow couch for 2 years now including one move to a new apartment. Overall, we really love the couch! When we adopted a giant 100+lb dog, we needed more sofa than our 3 seater from Ikea & ended up buying a Nomad fabric king sectional (which includes a chaise) from Burrow which has had plenty of room to fit all three of us. The sofa came within a few week of ordering & came in 7 boxes total which was fun getting up to our 6th floor apartment but a lot easier than it was taking our old sofa out. 

Assembly was pretty straightforward & easy sans the arms but from what I've read, a lot of people have issues with the arms. Its pretty comfy & but does need a break-in period if you don't like firm cushions. I was amused that the chaise was basically the same as an ottoman but came with an extra long cushion. Because of this you get an extra seat cushion which now I guess is nice if we ever fully ruin one of current cushions but gets kind of annoying when you have limited closet space. It was also really easy to move with! Separating the couch into two parts then putting back together was a lot easier than any of us expected.

The couch has also stood up well structurally to our Great Pyrenees' abuse which has included launching herself from our hallway onto it when she gets the zoomies & the occasional paw swipe/digging into the cushions.  Its been easy to spot clean as well. Our main complaint is that her fur gets easily caught in the basketweave. We suspect its because her fur is on the longer side since we've had short hair dogs on it with no issue, but something to take into account if you do have a long haired dog (probably would have gotten a velvet one if we had known!)



It's been a couple of months since our new Burrow sectional arrived and a few weeks since the additional seat we ordered was finally delivered. Ordering an additional seat was the right call. The sofa fits the space in our living room much better now, and our whole family loves the variety of seating options available to us. Even with all the choices, we do seem to gravitate to our usual spots, though!

Plus, it was super easy to attach the extra seat to the sofa once we got all the parts out of the boxes. It took, maybe, ten minutes at the most to get it set up.

When we first shared that we ordered an ivory couch, many people told us that we were crazy. How were we going to keep it clean with two young kids and a dog in the house? 

It requires regular maintenance/brushing to get the dark hair off the light cushions. Thankfully, our daughter is always eager to help with this, so the task doesn't fall only to me. 

We have had to clean up small spots of dirt from time to time, as one would expect... but the sofa is so easy to clean that it takes no time at all. The cushion covers aren't removable, so spot-cleaning with a mixture of bleach and distilled water, as is recommended by the brand, does the trick nicely. 

Nearly two months later, we still love the sofa as much as we did on Day One. Every time I look at it, I smile and love how it looks in our home. Now I can't wait to see how it looks once the living room is painted in the coming weeks!

Why 4 out of 5 stars? Despite being pet-friendly, our dog's fur manages to get stuck in the weave of the fabric. So cleaning/brushing takes effort. The additional seat shipped much, much later than the sofa (even though the website said that all the parts were in stock and ready to ship when I ordered the sofa), and it was a little difficult getting updates from Customer Service. 

I was looking for a modular sofa to fit in my back room. I saw some options out there but they were kinda bland until I found the Burrow Range sofa. I love Scandinavian interiors and this sofa had a unique stylish look while being super versatile.  It was super easy to assemble. It took my partner and me around 30 minutes to build. I also like the little details. The items to build the sofa came in these neat little pouches made of the same fabric color as the sofa - talk about upcycling! 

I would highly recommend this product to anyone looking for a modular sofa without sacrificing style. 

We have three of Burrow's Index Stool's and use them constantly! Aside from a quick place to sit and untie your shoes, they make great side tables and step stools! Anytime we order food a couple of them always end up by the couch as TV trays, and they're super-sturdy to stand on when you need to get something from the top of the bookshelf! The oak and walnut wood textures look great and they stack so nicely when we don't need them out! The stools arrive in four parts (the top plus three legs) and literally only take a minute to assemble. Everything you need is in the box; so easy! We've been using them for over a year and they're still as solid and stable as the day we put them together! Highly recommend! 

Decent quality for the price but love the look and fairly easy to assemble. Fit perfectly in the space I was looking to fill. I would recommend the brand.

First and last time I will ever buy burrow couches. For the price point you would expect the Nomad couch to be comfortable and durable but neither are the case. We are a family of 2, both average sized people and our Nomad couch and love seat wore out in 2-3 years. The seat cushions are all deformed, fabric is pilled everywhere, seams are separating, and Borrow won’t offer replacements even after I asked to pay for all new cushions. I’ve had much cheaper furniture last well beyond Burrow furniture. Sadly this was an expensive mistake and we will be replacing this furniture way sooner than I ever expected. Burrow furniture that only lasts 2-4 years is not sustainable. 

I was skeptical to buy at first, but going to their store in Soho, NY helped me hit buy. My order shipped in 2 days and was delivered in four. The bookcase & chair were so easy to assemble. It took me 2 minutes to assemble both items & I could do it all on my own. The only thing I needed were my hands, I love that about this brand because using hammers & nails is just not my vibe. The quality of the wood for my bookcase is top notch. It's pretty heavy & feels like it's going to last me for a lifetime!

As for the chair, it's so comfortable to sit in. I've owned this product for over a year and the seats are still extremely plush & comfortable to sit in. It's my reading it, looks great in almost any setting. The material is durable. 10/10 recommend.

I’ve had a great experience with my Burrow products and Burrow’s customer service.  My husband and I have had our Nomad sectional for almost 3 years and it has held up really well.  It’s easy to clean if we spill anything on it and it stands up well to our cat’s scratches (although thankfully our cat doesn’t scratch the furniture very often; I can’t speak to how well it would hold up to frequent scratching).  And when we moved last year, the fact that the sofa is modular and disassembles so easily made moving it totally painless.  The movers put it together at our new house in a few minutes without needing to look at instructions or anything, and they even commented on how cool they thought that was.  We’ve also had Index wall shelves for quite a while, and those might actually be my favorite Burrow product.  Such a clever design and SO easy to hang.  More recently though, we bought a Vesper chair and a Serif credenza.  The Vesper chair had a manufacturing issue and required a replacement, while the Serif credenza was just a little tricky to assemble.  However, Burrow’s customer service team quickly answered my questions and addressed the issues.  Would definitely recommend Burrow to anyone in the market for new furniture!

I really love my new index wall shelf! It’s so beautiful and easy to put together. I love the many ways I can switch it up unlike some other decor. It looks great and the staff is nice and respectable

I own a leather love seat and some leather chairs.  I am really happy with both.  The leather is tan and looks really expensive (even though it was cheaper than others I looked at).  Delivery was fast.  You have to know it's coming via fedex and has a lot of boxes.  But the assembly was pretty easy.  And once assembled, you have no idea it ever came in boxes.  

I have nothing but great things to say about Burrow and their products. I have their Nomad leather sofa and loveseat in my living room and my family and I love it. It's super comfortable and has gotten better as we've broken it in. I also bought the Totem credenza for a TV stand and love the storage it provides. The speed of the shipping was truly impressive, my loveseat arrived in 2 days! 

I've had a great experience with Burrow furniture. I have a nightstand, dresser, and credenza from them. The credenza is a beautiful, high-quality piece, and so easy to put together and move. The nightstand and dresser feel sturdy and look very nice. The drawers for the dresser were a little difficult to get into the dresser but once I figured it out it was fine. Overall I would recommend Burrow's products to people who are interested in affordable, high-quality, stylish furniture. 

This chair is not only beautiful to look at but incredibly comfortable and ergonomic to sit in. We say it's the perfect height to sit in and pet the dog. It was super easy to put together as well. We're looking forward to getting a Burrow sofa soon!

Wouldnt mind seeing a cool accent chair. 

The quality of the fabric and material is great for the price.  We bought the cream color - it has held up great to stains and is easy to clean with an upholstery cleaner. The couch assembles in just a few minutes (with no tools!) and arrives in giant boxes at your doorstep. We bought The Sleeper Kit and guests have only had good things to say about how comfortable sleeping on the couch was.  Our neighbors bought the leather version of the couch, and wow...just wow. The leather is so soft and buttery. 

I would love to see Burrow invest more in sustainability efforts. I know furniture is a tough problem to solve, because basically all foams and cushions are petroleum-based, but it feels like there's some room for improvement. I'm glad that the packaging, at least, is plastic-free.

I've owned two Burrow couches, one of the "Original" sofas and a new, big Range sectional, both in fabric.

The original Burrow has been through three moves (all within NYC) and the frame and hardware are still in great shape, and although the cushions are slowly starting to lose their structure, it's still perfectly comfortable. If I need to request replacement cushions, I will, but so far there's no need. In our most recent move, we got an apartment with a loft, so I moved the couch up there for video games, etc. The Sleep Kit is also pretty awesome for guests. A friend said it was the best sleep he'd ever had on a couch.

The new couch, the Range, is a massive sectional we got for our new living room. We ordered it pretty recently after it came out, in November 2020, and it was delivered the first week of February 2021. But, we knew it would be slow, and honestly if you've ever shopped for furniture before, you know that 6 to 8 weeks is a pretty standard wait time even outside of a pandemic. So far, I love it. It's incredibly cozy to curl up in a corner and watch TV. Yesterday, hungover as hell, my girlfriend and I both curled up for basically 8 hours straight, napping here and there. Our cats try to scratch it, and eventually I'm sure they'll succeed, but so far the fabric has held up to their claws. I love the modern look, and though it's not for everyone, it's definitely one of my favorite pieces of furniture.