I really liked the unboxing for Biom, it was really clean and streamlined even though the box was bigger than I expected. The design of the container is nice and I liked the quantity of wipes. My main issue with Biom is that I kept ripping the wipes when pulling them through the dispensing slot. The wipes weren't sturdy enough to make it through without ripping. I love the concept of Biom I just would not repurchase if the wipes weren't fixed because I ended up opening the container to get the wipes versus using the dispensing slot.
Feedback
Make the wipes sturdier! Also can we compost the wipes?

Verified purchase
thingtester211422
2y ago
I recently got my Biom and I'm having the same problem. It's VERY difficult to get the first wipe through the hole, and then it tears easily. And yes, I'm using the innermost wipe. Once I had it going, some were OK but two-out-of-three would tear. It seems that the hole is just too small. The wipes are also a bit dry.
Hank S
4y ago
·
Works for Biom
Hey Natalie! Thanks so much for trying out biom and sharing your experience. To be honest, the wipes tearing sounds really unusual to me! I'm actually thinking that you may have tried loading the outside wipe rather than the INNERMOST wipe. This can be counterintuitive and we're working on making this super clear for easy loading, BUT if you load the outer wipe, its really not going to work at all unfortunately. If you still have wipes, please double check you're loading the innermost wipe, if you need more wipes PLEASE email me at [email protected] and I'll get some wipes in the mail to you. It should be a very smooth and gentle wipe pulling experience, we take a lot of pride in it - so nothing would make me happier then getting you some new wipes and make sure we're diagnosing why you were having trouble on the first go.