10mo ago
I now have TWO deeply disappointing experiences with Sunday's for Dogs, in the span of 6 days. On July 31st, I received a confirmation email that I had successfully skipped my upcoming order and wouldn't receive it until September. However, on August 6th, I was shocked to find out that my credit card had been charged $199, and my order had shipped. Despite my repeated attempts to reach customer service, I was only offered a measly 20% off my next three orders as a remedy. After escalating the issue to the BBB, I finally received a response from customer service offering me a store credit, which I reluctantly accepted, along with canceling all subscriptions. I have email confirmations of these cancellations. But the nightmare didn’t end there. On August 12th, I received an email stating that yet another order was on its way. They claimed it was a backordered item from June, but I had already received two orders since then with no communication about any backorders. Who charges a customer months before shipping an item, especially without any prior notice? To top it off, customer service is now only offering me a full refund to my credit card if I go out of my way to find an animal shelter and provide proof of donation. At no point during my cancellation was I informed of any ‘backordered’ shipment. This company is a complete scam. They make it impossible to remove your credit card from your account, and their customer service is atrocious. I’ve been charged $400 for unauthorized orders in just 6 days, despite multiple email confirmations of cancellations. And now, I’m being forced to jump through hoops just to get my money back. I strongly advise against ordering from Sunday's for Dogs. There are plenty of other 'clean' brands out there with better ingredients and far superior customer service. I plan to switch to Yumwoof. DO NOT order from this company! Don’t be fooled by their generic responses to negative reviews. They do not respond unless you contact the BBB.
Vicki J
6mo ago
Gabriella, I could have written the same exact review and occurrences about my experience with Sundays. their customer service is pretty much non existent, they never get my questions right, and never resolve issues. They gave me a phone number but when I call, the message says they're too overwhelmed with calls at this time and can't respond to any customers inquiries, but the were very clear that they are so so sorry about the inconvenience or some kind of crappola like that, and then disconnect the call. In other words, there is no help at all with Sundays. Their website is a disaster and does seem like a scam, it's impossible to work with, confusing, and, yes, they seem like they're set up to automatically keep charging you and sending you orders even after you try to change frequency of orders, or change them, or skip them. The dog food is good, but the company and their system are totally dysfunctional. I wouldn't be surprised if they fold in the not too distant future.
thingtester211835
7mo ago
But was the food good, that’s all I want to know, not that you couldn’t afford it!?!
Pat G
8mo ago
Same thing happened to me! I tried the food my dog won’t eat it I tried calling twice and was on hold forever now one ever answered! I texted with no response still haven’t gotten a response!. I changed the delivery to November to see if my dog would eat it and no he won’t!!! I was charged $70 plus dollars for a shipment that wasn’t supposed to come until November and that would give me time to cancel. I am a senior and on a fixed income! I would like to send this bag back and get a full refund!
Brianna W
10mo ago
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Works for Sundays
Hi Gabriella! Thank you for reaching out to us and making us aware of your situation. This is absolutely not our standard, and we are so sincerely sorry for this experience. We completely understand how frustrating and inconvenient it is to receive your order after you canceled. I see that you were able to get in touch with us and we have reached a resolution here. If you have any questions, please reach out to us at [email protected] and we would be happy to assist you further!