3y ago
There should be better options for when people pass away. Unfortunately this happened to my grandfather a few months after gifting it to him, and in that case all you get is a book with a few answers but mostly blank pages for $99. I would assume this is not an infrequent occurrence based on who these are gifted to.
Sarah C
3y ago
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Works for Storyworth
Hi Jen, I'm so sorry for your loss and for the poor experience. We definitely do want to work with people who experience loss to provide the best possible outcome. Some options include having family members add stories to the book, transferring the subscription to someone else, or even just a refund if that's the best solution. We'd love to look into this for you -- please email us at [email protected] and we'll be glad to take a look. Best, Sarah