To bad I can't give no stars. Purchased for my mother December 2022. By Feb 2023 she still had no communication from Storyworth. Requested a refund. Was told they only refund within 30 days of purchase date. The first month I thought maybe it hasn't started yet on her end because I was getting emails saying what questions they were planning on sending her. Very disappointed. I was excited about this project. Angry they won't be honorable and refund my money.


Sarah C

3y ago

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Works for Storyworth

Hi Deidre, I'm so sorry that you had this experience, and I'm sorry for this delayed response. We can absolutely refund you. Please email us at [email protected] to request that refund. If you run into any issues, please ask to be transferred to Sarah. Best, Sarah