1y ago
This was my first order from STAUD and unfortunately, it left a terrible impression. I ordered a striped top and pants that, once tried on, felt completely off. The top especially seemed like it was constructed for a flat, mannequin-like shape — it simply didn’t sit right, no matter how many times I tried to adjust it. The whole fit and design felt faulty, like something was just wrong with how it was made. I then found out I couldn’t return them — because apparently, they were “final sale.” But "non-returnable" WASN'T shown on the product page — their shady policy was hidden in fine print elsewhere. It feels like they’re just unloading badly made items onto customers who then get stuck with them. To me, that’s not only unethical — it feels illegal. It really comes across as a trap: hide the no-return rule, ship questionable products, and leave customers with no recourse. Stuck with that set, I also kept a pair of mules, which I could have returned — and I regret it. After just one hour, they cut into my feet so badly I was bleeding. Painful and completely unnatural design. I won’t be ordering from STAUD again. And I’d strongly advise anyone to think twice before making the same mistake.