At first I rated SpoiledChild a 5 because it’s helping my hair some. Nothing mind blowing and it’s very expensive. I have received terrible customer service and there are no humans to speak with. Melissa from spoiled child reached out when I wrote the 1 star review. I explained everything and she refunded me in full. I do still feel the supplement is expensive but I like it. If the product were a little cheaper, I’d give a five star review. Will update later.
Rebecca C
1y ago
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Author
Melissa, I emailed spoiled child very very upset very recently because I had to remove my credit card from spoiled child and even after I removed my credit card you guys proceeded to charge my credit card which was scary quite frankly. I contacted the bank, they told me to contact you. I had to file a dispute because there were so many confusions with your company. The magic Link is also a very frustrating situation. Because it makes it very difficult to navigate the website when you have to navigate the website through your email browser. I had to create a new account to purchase your product again and then I got charged on the other account when I didn’t make a purchase on that account. As as much as I think I like your product I am very very frustrated and I don’t think that I’ll be able to be a repeat customer after this. I tried to call the New York number and I only got a British voice message. And I can’t reach a human via email.
Melissa M
1y ago
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Works for SpoiledChild
Thank you for your feedback. We're glad to hear the product has helped your hair, but we're truly sorry to hear about your experience with customer service. This isn’t the level of service we strive for. While we don’t offer phone support, please email us at [email protected] so we can address your concerns and make things right.