Paint N Ship reviews and discussion

I ordered a front bumper for my 2019 Tacoma TRD Off road. I was appalled when I unpacked it. Then bumper was folded so tightly, that the paint had already cracked. I figured I could make it work with some touch up paint and a buff. I was mistaken. I installed the bumper, as I needed the truck put back together for work. The cracks got more severe while trying to mount the bumper. The paint is so orange peeled, it doesn't even appear to match the rest of the truck. The shade is much darker than OEM paint. The bumper itself fits terribly. There's gaps around every piece of trim. I requested a full refund, and they offered me 30% back. I told them the cost of my time to replace or repaint the bumper for exceed the cost of the bumper I initially bought from them. They offered me a 50% refund, or I could cut the bumper in half, send them pictures, then hopefully receive a full refund. I ordered a pre-painted fender from Partify for the same truck, and that looks amazing. I would recommend using any company other than Paint N Ship for your vehicle needs.

I unfortunately learned my lesson the hard way by purchasing from this company. My purchase was for a 2021 Mazda CX5 Front Bumper. To sum up a long and very disappointing review, the quality of their craftsman ship is horrid. There was absolutely no effort or attention to detail put into painting this bumper. My bumper is about 80% paint, 20% unpainted black trim. There was overspray all over the black trim, and they didn’t even bother properly masking off where the paint meets the black. It was so noticeable that I would rather keep my dung up OEM bumper than put this one on. Not to mention, there was a crack where they folded the bumper over for transit. It looked so bad that I personally could have painted this bumper better. I thought I could maybe save it by using paint remover, but after consulting with a close friend of mine who’s been in high end body work for 40+ years, he said this bumper is best used as a boat anchor. He stated to not bother even trying to save this bumper, nor would he attempt to fix it himself. After explaining the situation and sending several pictures to customer service, I was first told they would issue a 20% damage fee. Take into account this bumper cost me almost $400, so 20% is only about $70ish which is no where near enough to compensate for the quality of the bumper I received, or enough to pay for someone to fix it. I then tried to tell them what my friend said in regard to how it is not fixable. Customer service then told me it is basically my problem and I should tell my friend to fix it. I proceeded to tell customer service that it was not my problem to fix their bumper and then explained in great detail why it was not fixable. Customer services last response was they can issue a return, which requires me paying return shipping and a 35% restock fee. That equals almost as much as I paid for the bumper, so I would be in the hole almost $800. They absolutely refused to offer any better compensation for such a horrible product. Their return policy is a scam, and they sure know what they are doing in terms of not losing any money on a product that a customer received damages or wants returned. I cannot believe the lack of empathy on how much money was wasted because of them. Hard earned money. With no way out, I chose the 20% damage fee and the bumper now sits in my garage un used. I am now out almost $300 because of this company. DO NOT purchase from them. If you receive an awful product, they will not compensate you fairly. This bumper is embarrassing and their painting crew needs to be fired. I have never been so dissatisfied with a company, their product and their customer service.

A shipping error resulted in the wrong color. Seller says they did everything right and their explanation was that colors fade but the color code remains the same. They wouldn't even offer an exchange. I recommend not doing business with this unconsiderate company. Run don't walk and never google them and buy from them there first sentence is a lie