Item: Musely
Rating: 1
Author: Tanya F

Musely offers prescription skincare delivered straight to your door

At Musely, we're not just skin, hair care, and wellness enthusiasts; we're on a mission to redefine the way people experience prescription treatments through technology. We deliver custom, affordable & effective prescription treatments straight to your door!



Skin Care

Musely earns polarized reviews: the brand delivers noticeable results for hyperpigmentation, rosacea (The Red Set), tretinoin-based anti‑aging, and hair regrowth, yet suffers from inconsistent efficacy and tolerability. Reviews praise fast improvements with The Spot Cream and prescription tretinoin, but flag skin irritation, peeling, burning from the Eye Serum, occasional orange discoloration, and mixed outcomes for products like Facial Hair Cream; many also report difficult subscriptions and unhelpful customer support.

Musely

The Body Cream

Prescription 

Dark Spot Treatment

Eye cream

The Aging Repair Cream

We're sorry to hear about any order delays! You can view your order status from within your account at any time. You can also contact Musely Support for any help!

Dispute the charge with your credit card company. 

Yes, terrible product and the worst customer service 

We apologize for any confusion! Patients can cancel future orders from within their account. Instructions to do so can also be found through our Help Center if assistance is needed. Unfortunately, your designated doctor is unable to cancel future orders on your behalf.

Account deletion is available through the Musely website! Similar to cancelling future orders, instructions can be found on our Help Center if patients need assistance finding this option.

If the order has not yet been shipped, orders can be cancelled using the same process you followed to cancel your initial order. Instructions for this are also available through our Help Center.

Musely Support can be contacted via email or phone call. We're happy to hear you were able to find one of the options to reach out to them, and thank you for your patience! :)

We're sorry to hear about any confusion! Musely will never turn Auto-Refill on for patients. Only they can activate this feature themselves.
Your designated doctor is available at all times. This allows patient to get help if any side effects are experienced.

Thank you for your review, we're sorry to hear you experienced difficulty cancelling your order!

In the multiple choice, there is an "Other" option where you can type in your own answer. If other answers are chosen, you are given possible solutions, but you can continue with a "Cancel anyway" option.

You can contact Musely Support through musely.com/gethelp. Visiting our Help Center will provide ways to contact Musely Support via email, live chat, and phone call. Please let us know if you have any other questions!

Thank you for your comment, we're sorry to hear you weren't satisfied with your medications! Each treatment is freshly made in small batches before being shipped. This means that there can be some variances in consistency and texture, however, patients can always contact Musely Support if they find their medication difficult to use. If you have not yet done so, we recommend contacting Musely Support to further discuss. :)

We're so sorry to hear that! We recommend contacting your designated doctor to discuss suggestions and solutions.

We're so happy to hear you love your medication! While treatments ship every 2-3 months by default, we send email reminders 5 days before the order is processed to allow time to change the date if needed. The refill date can be changed within patient accounts, close to where Auto-Refill can be cancelled altogether! :)

Same here!  And contacting customer service is a joke.  They are not resolving or responding.  I have an order that has been awaiting shipping since 3/20.  

We apologize for any confusion! As long as an order has not yet been shipped, both the patient themselves and our Musely Support team can cancel orders. If an order was unable to be cancelled, then it had already been shipped. Our support team is happy to help with alternative compensation, as you stated they offered, if a refund cannot be provided.

We're sorry to hear about any confusion or side effects! Patients can view our refund policy at any time through either our website or mobile app. All patients must consent to the terms during check-out, but in the case of extreme situations, Musely Support can help provide resolutions.

Our Musely Support team can be contacted online or via phone call. Online requests can take up to 3 business days for a response, but are often quicker! Phone calls will be returned within 24 hours.
We sincerely apologize for any order delays. While we are unable to look into this further here, you can reach back out to Musely Support if you have any follow up questions or concerns.

This was my situation. I received it today. 

How do you account for the orangeness?  Turning orange and a mild darkening are two different things entirely. This policy is scary and to MUST continue it's use even afterward the side effect is alarmingly scary. UNFAIR

No will not reach out as there are huge issues with the company.  “Customer service “ was never able to address any of my questions the several times I contacted them.  Learned my lesson.

We're sorry to hear you experienced difficulty with the pump! Please note, our Help Center has instructions on how to prime your bottle's pump. If these instructions do not help, then patients can contact Musely Support in regards to this issue.

Hi Lisa! We are so sorry to hear you did not achieve the results you desired with Musely.  At the beginning of using The Spot Cream, some patients experience mild darkening. This is due to the pigment coming to the surface. This is why we encourage our patients to be patient and stick with treatment! We do offer a 60-Day Money Back Guarantee for The Spot Cream to ensure consistent use of the treatment. 

Yes, products are terrible and customer service even worse 

Dark Spot Remover For Body

The Neck Cream

The Cell Repair Serum

Ivermectin Cream 

The Spot Pill with Tranexamic Acid

The Hair Topical Solution

Skin Lightening Private Cream

The Private Cream

The Cleanser Gentle Face Wash 60ml

The Anti-Aging Cream

Spot Cream

The Eye Serum

The Facial Hair Cream

The Hair Pill

The Spot Peel

The Red Set

Hello, I gave them another try. This is for spot pill.  For this if you take any blood thinner you cannot take this. Well they should automatically tell you and flag the drug. Therefore you don't waste time and money. Plus now to talk to them their service is horrible, no questions are answered. The bot keeps taking you in a loop. I don't recommend musely you can get similar compounded meds cheaper elsewhere and better service. They bombard favlcebook and Instagram all day. What they need is better service. Please look elsewhere. 

I highly recommend the Body Cream! It's the ONLY thing that treated my Keratosis Pilaris. I've been trying to get rid of them for over a decade! Here are my photos...treated in just a little over 30 days.  I just ordered their other treatments to try! 

I've been taking Musely's malasma prescription since June 4, 2024 and it works great. The dark spots have faded and no new dark spots have appeared this summer. Very happy. Thank you Musely! 

BUYER BEWARE!!! Tried to cancel order before it shipped.  The rep responded next day and said was unable to cancel even though it hadn’t shipped !  Charged my CC and would not refund.  Customer support was less than responsive.  After 9 emails (no call left my phone number) only offered to give me credit for another purchase.  Their eye cream did not produce results that were published on me. Also NOT GUARANTEED product. All I want a refund!  Have email stream and screen shot of the order not shipped.  This is not right.

Musely Facial Hair Cream did absolutely nothing for me. I followed all the instructions, hoping to see some reduction in hair growth, but after weeks of use, there’s been zero improvement. My facial hair looks exactly the same. This product is all hype and no results. I regret wasting my money on it—definitely would not recommend it!

Poor communication. Not able to resolve issue. Never got my original order. 

I have a terrible experience with the company. First, product only made my skin worse. There's no benefit of doctors there. Second, they switch on auto-payment with no prior notice so I paid twice for the awful product and was not even able to get a refund

Be ware and do not use Musley products specially eye serum 
I had a bad reaction and their doctor insisted for me using it which caused more complications. In addition they refused to refund full treatment cost. I am escalating this to my attorney and credit card company. 

I have yet to receive product.  I’ve contacted customer service which is a joke.  When they have responded they simply said it was in the pharmacy being prepared.  On the order screen it shows it’s been in pharmacy and prepared.  It shows it’s been waiting to ship out since 3/20.  So over two weeks since order was placed and they took my money and have yet to receive product and no resolution on when it would be sent.  

This company is fraud and waste of money.
I spent $100 and bought this spot cream, the cream came in a bottle that you could pump out.. they said I need to use the cream for atleast 30 days to see the difference.. on the 4th day I couldn’t get any cream out and it ran out.. i felt so dumb that I ordered and spent over $100 for this stupid little cream.. 
it was the worst experience and felt that this company is deceiving and wants to you to order more of the product.. I saw zero result and I was out the product..

Wish I had come here and seen the negative reviews before purchasing the product 
I’m going to file a complain with the AG’s office about this company as it’s misleading people and stealing our hard earned money..  

Musely’s prescription tretinoin has been game-changing for my skin. My texture, tone, and overall clarity have improved so much since I started using it. The results have definitely lived up to the promise. My main issue is with the subscription setup. It defaulted to a frequency that was way too frequent for how much product I actually needed, and before I realized it, I had a backlog of bottles. I ended up canceling to avoid the excess and now just hope what I have will stay potent until I use it up. It’s a great product, but I wish the subscription model were more flexible or clearer up front.

Purchased a stem cell/exosomes anti-aging serum and an estriol face cream. Was primarily looking for some mild facial rejuvenation. Both products required approval/recommendation from a tele-doctor which was an easy enough and quick-moving process (facilitated primarily through an online survey). 

Honestly, as much as I wanted to see wonderful results from both, the formulations were rough to stick with. Like literally sandpaper-y feeling, and thick. The rest of my skincare had to go under both products due to the heaviness, with the exosomes in the am and estriol in the PM. 

With both products my face was greasy feeling following application. Like the kind of greasy that just sticks around all day, and after I started breaking out around week three, I realized that my pores seemed cloggy. I took a break from both products, cleared my skin, and didn’t have the gusto to make another go at it. 

Tossed both products half-used in the trash, and unsubscribed from the 2-3 daily marketing emails. They are INCESSANT with the email marketing once you are in their system. It’s a huge turn off. I wouldn’t buy skincare again from them due partially to the bad taste this marketing left me with, but mostly because the formulations are not good no matter what fancy active ingredients they are including. I could spend the same amount of money and get skincare that performs well. 

I went to Musely in July 2025 with a specific request re: hair loss. After the consultation, I told Musely's doctor I disagreed with her recommendation. Using their website, I canceled the order she placed and asked that the refills be canceled as well. 


I've tried, but there is absolutely no way for me to delete my account, remove my payment information or the prescribed treatment on the Musely website.


Today I get an email that Musely has made the product I refused and they are shipping it out to me.


Now I'm finding that there is absolutely no way for me to speak to a human being in Customer Service via chat, email or phone. I guess that's because they don't have a Customer Service department?!? 


Searched their website for 15-20 minutes before I found a way to "submit a ticket." As soon as that charge hits my credit card I am disputing it, because after reading reviews, I have very little confidence they'll resolve this to my satisfaction. 

So far I have used these products, the eye serum, anti-aging cream, and spot cream, for three months and they are somewhat effective. The spot cream works really well to remove spots and freckles, but if you stop using it they will come back. They come back much lighter though. The eye serum burns my skin and I have not seen much of a result. I would continue using the spot cream and the anti-aging cream but I ended up deleting my account in order to stop shipments of the eye serum. It looks like you can adjust the shipment dates for auto-ship or stop shipments for one product altogether, but when I tried to do this, the site gave me a pop up message asking for more information before making the changes I asked for. There's no space to type your own explanation, like "I didn't start the treatments right away when I first received them so I don't need another shipment yet". It's multiple choice so you can choose from "I still have product left" or "I can't afford it." If you choose the first one, their answer is to review application instructions because you shouldn't have product leftover if you are using it correctly. If you choose the second, they give you coupon codes. I could not find an e-mail address or alternate way to contact the company.

So, overall, some products I would recommend but I would not recommend this company at all. I ended up deleting my account as it was the only way to adjust or stop shipments. Other reviews have said that they still charge their credit card even after orders have stopped. I have to wait another month to see if that's the case here but if it is I will disput it with my credit card company.

If you are interested in trying Musely, I think it's important to keep in mind that the products are prescription strength, meaning that it may take some time to get adjusted to the ingredients like tretinoin and hydroquinone. But once you've established a nice routine, the treatments are very effective! Also recommend utilizing the resources that Musely provides such as eNurse app and reach out to your assigned dermatologist  for advice.

I have been using the spot cream to help get rid of the dark spots on my face and was pleasantly surprised by how well the treatment works. I saw a difference within the first 3 weeks of using it and after 60 days, my spots are pretty much completely gone. It feels great having spotless skin and to have found something that works! I recently ordered the anti-aging night cream to help treat mt wrinkles on my face and already love it! You can still use both products together, which makes it very easy. The ordering process is very easy and it only takes a few minutes to fill out the questionnaire and send your photos. I was also able to reach out to an actual dermatologist at Musely for direct advice. 

I've had a great experience with muselys anti aging product. I have struggled with fine lines & some hormonal acne for years and my facial esthetician recommended tretinon. I found musely online and placed my order in minutes and the product came less than a week later. I had some inital peeling I had when I started using it but the doctor talked me through starting off slowly. In no time I was able to see a huge difference in my skin!! I no longer get breakouts each month and my skin is glowing!!! 

I wish I could see how much product is left in the bottles! 

I have been having bad redness and rosacea flare-ups for the past few months, and Musely's The Red Set helped SO MUCH. It really helped my confidence, and now I don't have to worry about trying to color correct my redness with makeup. It was easy to order, I filled out the medical questionnaire in just a few minutes and then the doctor wrote my prescription within a day. I just got The Spot Cream to fade sun damage/freckles on my face and can't wait to see the results! 

Sometimes I have to prime the pump, but I am used to that from past skin care products. If you don't know how to, just google it. 

I recently started using Musely's Eye Serum, and I must say, it's truly a game-changer. This serum exceeded my expectations with its remarkable results. Not only did it help with my eye wrinkles, but it also brightened the skin around my eyes so I don't need to use concealer anymore. 

I'm the kind of person who exclusively uses skincare that is $12 or less, so this was definitely out of my comfort zone. But I have been dealing with acne for SO LONG and nothing I used would help. The Anti-Aging Cream has finally helped treat my acne and now I have super soft and smooth skin!

While using the spot cream to lessen dark spots on my face, the skin around the spots turned orange and the entire area darkened.  When I contacted customer service I was told in order to request a refund through the 60 day guarantee I must continue to use the cream for 60 days and follow all of the listed guidelines given through the website and their on-line advisors.   I choose not to continue to use the cream because I did not want to have an orange face and therefore I am not eligible for a refund.  Musely does not offer a money back guarantee and their customer service is horrific.