I made a purchase with Filtrum Home on November 15th for several specialty glass items. In December 01, I sent an email inquiring about my order. I received an email the very next day regarding my inquiry which stated “Upon thorough investigation, it has come to our attention that the package did not reach you due to a transit mishap. To rectify the situation, we have two options for you: Replacement Shipment: We are more than willing to send you a replacement package. You can expect the new shipment to arrive within 7-14 business days. Full Refund: Alternatively, we can process a full refund for both the item and shipping charges.” I figured they were behind because of the holidays, no big deal. Well, I never received the product. So I emailed AGAIN, December 20, and got the same generic response. This time I requested the items again and asked for someone to call me. No one called me. January 25 I email them and tell them, I have never received a refund or my product. Now, I know it’s June, but I’ve been under immense stress from getting hit by a drunk driver in December, returning to work in the beginning of February and that being a disaster. I had a stroke in 2020 so my memory is horrible when I’m under a lot of stress, so I forgot about this. I remembered recently, and have been emailing this company, calling, and I am getting NOWHERE. This company is a SCAM. DO NOT WASTE YOUR MONEY BUYING FROM THEM.