Ernesta reviews and discussion

Unfortunately bought two large rugs with them. The corners are always “up” so you trip on them ( I tried everything to “reshape them).It looks really bad. I tried to reach the company and they did not care. Had to throw them away and los $800.

received the custom rug- initially loved the color, pattern, texture $1400 basically for 8x10. Within the first week noticed piling, fuzz balls and wear in one spot. Reported to customer service and told this was normal. Have only vacuumed the rug once. Was told how to deal with this...use a pilling shaver, trim fuzz balls, it did that to only have this one area pill again, after one month of trimming the worn area basically once a week I sent pictures again and contacted customer service. This worn area is where my husband sits on the couch and has his feet, smooth soled shoes (sperry top siders), it was not from a beater bar vacuum head or our 5 lb dog who does not sit on the rug and did not cause this wear. So now I am slightly beyond the "30" DAY MARK! I have sent in additonal pictures and filed a report with customer service. Now waiting for a reply. Clearly very poor quality, poor customer service, definitely not worth the price. Do not recommend Ernesta.com

My carpet came with creases in it that won't fully go away, curled up edges that won't go down and a repulsive chemical smell that won't go away. I spent months airing it, vacuuming it and even professionally cleaned it. Then they held the fact that I did those things against me and said the smell can't be their fault BECAUSE I had gone through the trouble to do all of those things before contacting them for a replacement. Plus they said ODORS ARE NOT CONSIDERED A DEFECT.

the two rugs I bought I spent over 2K in rugs and padding. They were supposed to be pet friendly and neither one is. They're already pilling and you cannot get stains out. It says to take them in to have them professionally cleaned. where?? they are HUGE! I have two small dogs who havent done anything to them other than walk on them. it pickes up every spec of dirt imaginable. you're better off going to a carpet place and having the edges done like i almost did in the first place. I'll probably be replacing my overpriced rugs in the near future because they already look bad and its only been 3 months! dont waste your money

We ordered the clemens and couldn’t be happier! The delivery scheduling and install were seamless. In fact, the delivery men were able to get our clemens rug under a 700 lb bed!!! We love the rug which really completed our japandi bedroom. 10/10, cannot recommend this brand enough.

Before finding Ernesta, I had a rough time with online rug purchases having ordered and returned three rugs that looked different in person and just didn't fit my space. I found Ernesta and ordered samples to see how they looked in my own space - was so glad I did! Having the samples helped me choose a pattern I wouldn't have considered and absolutely love it! Their support team was patient and helpful, answering all of my (many) questions. The delivery was also seamless, and the team placed the rug exactly as I wanted (which was nice after having had to place and return the other three rugs on my own). I wasn't in the market for a custom rug but the additional floor coverage really made a difference in pulling my living room together. I've had my rug for a few months now and it still looks beautiful - definitely recommend them for a high quality, seamless experience!