I wanted to try Beam because my favorite podcaster promoted it on her site. I ordered the one time package and never received the original order. When I tried to call the customer service there was never answer. So I sent an email, they apologized for the missing product and said they would send me another package out. Which they did and I received it within a few days. However, they charged my account $101.00. When I tried to communicate to them that I should have not been charged they wrote back and stated I could send it back with a 10% return fee. I tried to explain to them that this is not correct and I should have never been charged. Then I receive another email stating that they are sorry to see me close my subscription but they had already sent out another package. I told them I never subscribed to the product, that I paid full price for a one time try, and that I never received my original package, I received another email basically ignoring my grievance and said again that my next shipment will be arriving soon. As they charged my account again. I am calling my bank and fight the charges. I guess it would not be as bad if the product actually did what it said it did. It tastes terrible and gave me a very upset stomach. No benefit from the product at all. Buyers beware!!