3y ago
Athena has terrible customer service and a shady business model. After my first shipment I was so unsatisfied I cancelled. Then this month now I have another charge. You don’t no warning. No emails sent out leading up to a charge or shipment. Athena refuses to refund the unauthorized charge. Additionally you cannot remove your payment method from your account. The “remove” button is grayed out. You have to contact customer service and argue with them about having your entire account deleted in order for your payment method to be removed. Dishonorable and shady. HIGHLY DO NOT RECOMMEND. They removed my comments on social media that I left on their page, sharing my experience. Additionally, the razors are just not good. Nicks and cuts no matter how little pressure your apply.
Kristina A
5mo ago
I have gotten the same type of response from them when items did not show up, with them not giving a refund, iust a credit. They were even somehow able to use an expired card for a subscription order and charge us, and ship an order I was not even aware thav was coming up, as I have never got an emai informing me of my upcoming subscription order coming up as most other companies do when it deals with product orders. I have plenty of blades and was going to skip at this time, but I only got an email confirming my order and not a way that I seen to cancel. Anytime in the past I have had to cancel,I have had to contact them directly with hopes that they got the email soon enough to undo my order. Only ever given store credit, though. This time. after my order went through and yet again was not sent a heads up email about my upcoming subscription (not monthly, but many months apart, so it is even needed more so than say a monthly subscription), I canceled my subscription with them. To which they shippec out my order and told me it doesn't come with a tracking number. No reason given. I have USPS acct where it notifies me of my mail and packages, and it initially had a tracking number and it shows that the tracking number was canceled by them. Seems shady. I emailed them about it and am awaiting their reply, because the act definitelvy seems shady.
Athena Club T
3y ago
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Works for Athena Club
Hey Brandi! We're so sorry to hear about your experience! We'll be sure to share your feedback with our team. That's definitely not the experience we want you to have, and we'd love to help resolve this for you. Please let us know the email address associated with your account, and we'll make this right!