I have gotten the same type of response from them when items did not show up, with them not giving a refund, just a credit. They were even somehow able to use an expired card for a subscription order and charge us, and ship an order I was not even aware thay was coming up, as I have never got an email informing me of my upcoming subscription order coming up as most other companies do when it deals with product orders. I have plenty of blades and was going to skip at this time, but I only got an email confirming my order and not a way that I seen to cancel. Anytime in the past I have had to cancel, I have had to contact them directly with hopes that they got the email soon enough to undo my order. Only ever given store credit, though. This time, after my order went through and yet again was not sent a heads up email about my upcoming subscription (not monthly, but many months apart, so it is even needed more so than say a monthly subscription), I canceled my subscription with them. To which they shipped out my order and told me it doesn't come with a tracking number. No reason given. I have USPS acct where it notifies me of my mail and packages, and it initially had a tracking number and it shows that the tracking number was canceled by them. Seems shady. I emailed them about it and am awaiting their reply, because the act definitely seems shady.

Hey Zoe! We're so sorry to hear about your experience! We'll be sure to share your feedback with our team. That's definitely not the experience we want you to have, and we'd love to help resolve this for you. Please let us know the email address associated with your account or send us a message at [email protected], and we'll make this right!