Buyer beware: Adoorn has a pretty but useless product they don’t stand behind. We backed them on Indiegogo in March. Received the mailbox in September, significantly later than promised. I am livid. We received our large mailbox around 4 months ago. It came with dents, the instructions were impossible, some weather stripping was missing, and the latch didn’t work until we removed a washer. After much back and forth, we received some extra weather stripping and were told that the rest was no big deal as it was internal and the door now latched. Fast forward a couple of months. There is water in the mailbox and some hinges are starting to rust. We still had not received the door numbers either. I sent pictures again and described the issues. I didn’t receive a response for 3 weeks. Here is what I was told: “Apologies for our very delayed response, we’re again so sorry to see you’re experiencing issues with water and rust. We are so appreciative of your backing for the adoorn campaign on Indiegogo. Your campaign contribution is not eligible for a refund or replacement of the item. It is important to understand that backing a campaign and claiming a perk on Indiegogo are not the same as buying an item online. Instead, supporting a crowdfunding idea on a platform like Indiegogo means you are helping a work-in-progress project, idea or cause. Indiegogo wants to let its community dream big, so Indiegogo doesn’t have criteria for what kind of project can become an Indiegogo campaign, other than what’s outlined in Indiegogo’s Terms of Use. Thank you so much, The adoorn team” This morning, I got our mail, and there were puddles in the box, a ton of water trapped in the door, and our mail was soaked so severely that I couldn’t read half of it. In addition, all the screws on the bottom of the door are now rusty. What a shit show. I understand having a new product is tricky, but this is unacceptable. They don’t stand behind what they’re selling, or they’d make sure their first customers and supporters are taken care of. These are not silly little issues. A mailbox that collects water is quite honestly useless. A plastic tub would do a better job. The FAQs on Indiegogo promise a “Limited Lifetime Warranty.” I wonder what it covers if not these issues. Absolutely ridiculous.