Curex
a year ago
The first thing that gets processed is your allergy test fee. Once you've submitted payment, customer service ceases to exist. I needed to follow up because the requisition for my allergy test was non-functional at their recommended testing lab. The lab was even willing to take my word for it that I had prepaid, but the medical codes Curex used were unrecognized within the system... the system Curex referred me to. It was a huge waste of time and money to attend a medical appointment and have no service rendered. When you follow up with Curex, there is no response at all. They have a fake phone number that doesn't ring and goes straight to voicemail at all hours of every day, and voice messages appear unmonitored and not responded to. They have a fake text support line that produces no responses. They do respond, eventually, by email, with minimal assistance, but there is a 0% chance of ever speaking directly with an employee. The responses provided by email refuse to acknowledge any company responsibility in the disorganization, and provide no path forward to resolving the issue. Sublingual immunotherapy seems like a brilliant product that could make an incredible difference. This company has the power to bring that to people, but is cutting all possible corners with customer service and personalization, outsourcing all of the actual work to community partners who they don't even communicate with, and adds nothing of value to the process. They are a middle man that doesn't even employ people to do the "middle man" part of the job. They automate a non-functioning system, setting you up to navigate the whole thing independently with faulty paperwork. I would recommend pursuing a different sublingual immunotherapy company (Wyndly, Quantum, going through your doctor).
Feedback
Customer service, communication with community partners, a functioning requisition... any actual aspect of what Curex is supposed to handle on their side of the bargain was ineffectively managed.