West and Willow

    Katie D 1 Review

    a year ago

    There's no way these portraits are made by professional artists. I got the impression via my portrait and customer service experience that this was all AI. I ordered a portrait of my two cats. I received it in a timely manner, but the colors were completely off - my cats are gray/white and beige/brown, but in the portrait they were brown/white and silver/black. I contacted customer service and they asked how they could fix it, so I told them - fix the colors and make my one cat's mouth look less like the Joker. We went back and forth about 4 times and finally I gave up. They would fix one thing but not the other. Then, when I asked to change the other thing, they would send me a new proof with that cat changed but the other cat back to their original artwork. It was very strange (hence me being convinced I was talking to a computer). I posted a review on Trust Pilot and they contacted me about it, but refused to give me a refund.