West and Willow
Even though I am moderately happy with the product I eventually received from West & Willow, I would never recommend this company to anyone. I purchased my Custom Two Pet Portrait at the beginning of December (within the window they assured would deliver before Christmas). The company labeled my product/gift in the “shipping” stage all the way up until 3 days before Christmas, then, they canceled the order. Their customer service was terrible. In January they finally started its actual ‘Production’; ‘Revisions’ and ‘Fulfillment’ stages delayed it to Jan. 11th when it just appeared one day. They never kept me updated on the finished product or (legitimate) shipping process. It was well over 17 days late. Absolutely do not use them if you need something done in a timely manner.
Production & shipping. We have cute dogs though.