T W 1 Review

    a year ago

    Their customer service was an awful experience. My 10% discount code wasn’t working so their team gave me a new discount code to use. I found that with a discount code, I was charged shipping, without the discount code, shipping was free. I asked them why that is and I never got a response back. I sent two other emails following that to inquire why I wasn’t getting a response back. Nothing. Very disappointing. I would expect way better customer service from them.


    My feedback would be to respond to all inquiries from your customers no matter what. It felt awful to be ignored when asking about something.