REI seems to be an awesome company that offers high-quality products. Their website is intuitive, and their co-op membership is reasonably priced and totally worth it, even if you’re not a regular shopper. I’ve enjoyed walking around their physical store, too. Everything is well-organized and attractively displayed. I interacted with several employees, both of whom were friendly and helpful. I was very impressed by the customer service I received. I bought some winter boots for my daughter that didn’t fit, then forgot to return them for MONTHS. When I finally made it to the store, I had no problem completing the return. They also honored an ancient gift card I had been hanging onto for about a decade. My only complaint is the narrow size range in the clothing they carry; it would be great to see more plus size and petite options.