West and Willow

Jennifer M
1 Review
5 months ago


Doesn't look like the dog and so late, going in the garbage if it does arrive! Prior to it being late, I contacted W&W and got no concrete info on when it would ship. I followed up multiple times-no info. To buy time they sent me a digital image, looked NOTHING like the dog. The dog has short hair and dark eyes, the image has shaggy and yellow eyes. I asked for a refund, they said "due to the custom nature" no refunds and they will redo. Going straight in the garbage...I'm done! Cute concept, poor execution and terrible customer service.


waste of time

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