Mrs. Alice
a year ago
Sent wrong box 11days ago. Contacted Mrs Alice and box collected. Had to wait for correct box. Box arrives damaged, both candle holders missing and large flock reindeer damaged. Sent photographs and been promised these items but now no response to my emails. I’ve not been able to use my “table-scape” on three occasions and hope I get the pieces I need asap. All the items are packaged with so much bubble wrap, tissue paper and ribbon and takes ages to undo it all and it goes straight into the bin. I’d prefer to have an accurate order above all this packaging. I’ve glued the damaged reindeer but it’s not really good enough. And on the website you see the whole box of items displayed on the seen side of the table. You need to divide the items in half… mine is less than that … If I’d known this I wouldn’t have ordered.
Feedback
All my feedback has gone into emails to the company but they are responding despite assurances it would be sorted out.