Phyla
2 years ago
This product simply does not work. I used it EXACTLY as recommended in the directions. I had a horrible experience. First of all, the serum contains oil (the company admits this). Oil is a moisturizer. So it moisturized my skin, making my acne 10 times worse. Then, in areas where I didn't have acne before, acne started appearing because of this. And then, after two months, when I asked for a 50% refund (only a 50% refund!), they denied my request, because they said I had to send them back the empty bottle. WTF?! An empty bottle? Why? And for only a 50% refund!! Well, even disregarding that, the product does not work, PERIOD. Maybe they'll fleece some people with their clever marketing, but they are NEVER going to retain any customers with a product that is useless and even DAMAGING.
Feedback
Customer service could be better. And the entire product concept should just be trashed, honestly.