Neighbor
2 years ago
I placed an order online of a coffee table, 2 chairs, and 2 ottomans after seeing Neighbor at a local store doing a popup for the weekend. Getting to sit in the chairs, touch the wood and feel its weight were helpful to committing to buying it online. Now I wouldn't hesitate to order from them without seeing the product in front of me first. The only reason I am giving this 4 not 5 stars is because of the many shipping fiascos we ran into! They had to reship different pieces 3 times - packages didn't make it to my house or they went to the Neighbor warehouse. Honestly, it was fine though - the customer service that Neighbor gives is really incredible. They were responsive and helpful each time. Building the furniture was really straightforward. They are easy to clean and care for and so incredibly comfortable.
Feedback
As mentioning above with the only reason this is 4 not 5 stars - shipping things could get improved. I know that's tough right now, lots of things in the shipping system are rather messy and I'm not sure this is entirely on Neighbor - if Fedex was involved somehow. It would have been nice to not have to keep checking in on lost packages. At the end of the day though, customer service is really amazing and I am a happy customer.
