Alo
3 months ago
I have been a long-term Alo Yoga customer and always thought their clothes were overpriced, but I was willing to pay for the quality and styles I liked. During my recent order, I purchased a few very expensive jackets and outerwear. I made a return for two pieces but soon realized I wanted to return one more jacket that just wasn’t suitable for me. I contacted the support team well before my 30-day return period was over. I received one generic response, and despite sending 5-6 emails, I was completely ignored. A man named Dane would reply every 3-4 days with unhelpful and irrelevant responses, such as sending me old labels I couldn’t use. Now, my 30-day return period has ended because I was waiting for any form of support or assistance. I even suggested paying for my own shipping and only needed confirmation or approval before sending off a $300 jacket with no assurance of a refund being processed. Dane was absolutely useless and provided no assistance. It feels like they were just trying to delay their replies so they could finally say, "I am afraid we cannot provide another label for this as the period for return has ended," without admitting that their horrible service caused this situation. I hope everyone who shops with them is aware that there is no customer support when shopping with Alo! I’ve never been treated like this when paying so much for luxury pieces. Thanks for nothing, Alo!