ŌURA
3 months ago
Had my Oura ring now for 18 months. Feb of 2024 it started to act weird, showing that I walked 6.8 miles when in fact it was about 2 miles. Then it kept showing that my steps per day were higher than actual as compared to a treadmill or Google watch. I called the company, they have you reset the ring and then literally put on the charger and slam it down on a solid surface!! REALLY?? So I did all that they recommended and still nothing. They finally said they would send this issue up to the next level so they could give me a solution....THATS BEEN 4 MONTHS NOW!! I email every month and get the same canned response...sorry for your issue we are working on a solution. I asked for a replacement and they said the ring can be fixed so they won't replace?? BUT they still have not come up with a solution... In the meantime I am walking 15000 steps which really is about 9000.... Ring sounded like a great monitor BUT this ring is not worth a penny if it can't do what is advertised!