La Roche-Posay

    Mona J 1 Review

    3 months ago

    I recently made a purchase of serums from La Roche-Posay's website for 150£, but after waiting for five days without receiving anything, I reached out to their customer service. Shockingly, they claimed to have no knowledge of my order, despite it being visible in their system. Even worse, they stated they were unable to assist me further.This lack of accountability and disregard for customer satisfaction is deeply concerning. It seems they are not only failing to deliver on their promises but also providing inadequate customer support. I even provided them with my order number and all relevant details, only to be met with indifference.Their dismissive attitude and unprofessional behavior, particularly the abrupt change regarding a promised discount code, only add insult to injury. It's evident that their customer service is severely lacking, leaving customers feeling frustrated and cheated.I strongly advise against making purchases from their website to avoid falling victim to similar scams. It's disheartening to see a reputable brand like La Roche-Posay engaging in such deceptive practices. I urge others to exercise caution and consider alternative options when shopping for skincare products.