Stacy A 1 Review

    3 months ago

    Update on 4-19-24: I was pleasantly surprised by a follow-up call and full support. We are very appreciative of the response and clarification of what happened with our initial order. Past concern: Completely ineffective customer service. I ordered a Shhhowercap for my mother for last Mother's Day. I've been back and forth in emails with their customer service team, and even though many were affected with this issue, and they were aware, the only resolution was to send me new shipping label information, but the item was never received both times. I understand that third party issues can be challenging, but I don't understand how you could run a business this terribly. They are just stealing money from people and need to be held accountable.