Reviews

    Hawkins New York

    Manita B 1 Review

    a year ago

    TOWELS THAT DO NOT WORK In May I bought $600.00+ worth of Hawkins New York Simple Waffle Towels from Food 52 in Terracotta color for my husband's bathroom - this color is what I was after and here it was in sets. Perfect I thought! I use similar waffle towels from ONSEN with great pleasure, BUT he almost immediately started complaining about how they do not work and just shmeer the water around. That they were not absorbent. Well, I thought, he just has to get used to them. But when I tried them I realized that he was correct.. THEY ARE AWFUL at the ONE SINGLE function of drying. I see from the reviews that they weren't ALWAYS this bad. People claim they bought them before and when they replaced them recently as in this spring 2023 the quality and their drying ability was ZERO. That water just shmeers around on the skin..and one is left to air dry. Many of the same complaints show up below but without addressing the problem to those who complained I wish I HAD read those before purchasing. The dismal quality of what should be much better at the simple job of absorbing water off skin compels me to offer my own review to warn others off. $600+ dollars is not an amount I want to throw out. I cannot even donate these they are so bad. And before you say waffle towels are different like I said, I USE waffle towels by ONSEN daily and therefore KNOW them first hand.. and would have got them from ONSEN had they that color. Maybe these were a faulty batch I asked, their response was 'NO' they are still made by the same manufacturer, but that does not mean the manufacturer did not screw up. But here is what really irks me.. FOOD 52 has a return policy only if the product is not used and only before 35 days are up. In responding to my complaint Food 52 said they would ask Hawkins, and then claimed Hawkins said no, they are outside of HAWKINS return policy. So Food 52, offered me 20% Shop Credit as compensation while Hawkins said this: *************************************************************************** From: "care@ hawkinsnewyork.com" <[email protected]> Subject: Re: New customer message on October 7, 2023 at 9:31 am Date: October 16, 2023 at 9:13:35 AM EDT Hi I'm very sorry for the disappointment. We have looked into the possibility of a defect, and we have no evidence of such. As per our last email, and Food52, you are welcome to return the unused towels for a return. Please direct all further inquiries to Food52 directly. Best, Sarah ************************************************************************** So which and whose policy am I up against? - Neither FOOD 25 or HAWKINS make these towels. - People are complaining that these towels are NOW bad quality. -Food52 defers to Hawkins -Hawkins defers to Food 52 YET -Hawkins is ready to exchange or replace..see above email and - Food 52 is claiming Hawkins return policy and vice a versa AND I am stuck with towels that don't work. I would be willing to simply exchange the lot for regular terrycloth or some other towels that do not have bad reviews as to their quality.