I have been with them for a number of years because the Edit sales can be good. A box or 2 a year will stand out but they keep raising their prices and the quality hasn't improved. The shipping has always been horrible. By chance I found out they were over taxing me for FOUR YEARS and must have just pocketed the money. My state doesn't have state tax for apparel and although I have brought it up NUMEROUS times they have never refunded me. They have emailed that I would earn credit when they were out of an item...I would never receive. They guaranteed FedEx would ship out my boxes and that wouldn't occur either. A lot of words and promises to get you in the door but no customer service to actually keep you.