7 months ago
Every year I order a bouquet if lily’s for my sister who lost her newborn at birth, Lily. This year I decided to order from Bouq. The process was easy and I just paid a but more for a Saturday delivery. The day they were to be delivered came and went with no flowers. I was devastated. I contacted customer service and they did offer a free bouquet for my trouble. After I expressed my concerns they just issued me a full refund but assured me the flowers would be coming soon. Needless to say a week passes and still no lilys. I contact Fedex and they tell me that it is stuck in customs for approval and that the sender needs their broker to call and clear the package. I get on the phone with Bouq and they deny any broker issues and blame Fedex for the delay. Blame aside, the whole thing was a bust. The day passed with NO flowers just frustration and two companies blaming each other for the mishandling. In the end, my sister is apt to get a box of dead lilys. How horrible is that?