Done.
a year ago
I got to see a provider 2/8 months that I stayed with done. On 4 of those months I had to cease treatment. At some point they had a single provider in my area (a capitol of a large state) and that provider refused to see anyone, eventually leaving to start her own practice. Providers cancel all the time, which may be surprising to new patients until they realize that done is literally scraping the bottom of the barrel by underpaying and overworking their providers. The bottom line is that you will get much better service if you just see a local doctor. The customer service is literally the worst I’ve ever experienced. I’m sure this company does good work in San francisco. Anywhere else, prepare to feel like you don’t matter at all. Through email or phone, customer service reps from a clearly outsourced third world country will literally just read a prompt to you over and over again no matter what question you actually ask. Prepare for 3 day pauses between email response. Prepare for service reps to literally pretend to fix problems just to shut you up (i.e. “I’ve confirmed we’ve sent a prescription to your pharmacy” when none was received—this happened multiple times). Looking back at my experience, I think this service was as close to a straight up scam as I’ve ever managed to get caught up in. Please do yourself a favor and avoid like the plague.