Done.
a year ago
Their customer service is subpar at best! It’s been 18 days since getting my prescription and I needed a pharmacy change due to the shortage (I was unaware of) All I’m getting is apologies from them which take 48 hours for them to even give me that. I need my records released to go to an actual office for care and they skate around that by making it briefly seem as if they are getting my prescription moved over. All of this on top of the fact it took almost 3 weeks of me reactivating my account to even get someone to attempt to get an appointment set up. Clearly they are too busy to handle the volume of service in which they’ve taken on.
Feedback
It would be nice if they didn’t take days to respond with just an apology. Actual action would be decent considering it’s a paid membership.