Done.
a year ago
Normally, I get frustrated when people say that they would give zero stars if they were able to, but this is the one time it's true. I reached out over a month ago to done because I felt like I was needing help. They reached back out fairly quickly, set up an appointment and were very prompt. We spoke for about half an hour, I was diagnosed and was told that help was coming. Help never came. I was never able to get my prescription filled, and when I reached back out to my provider she suggested using an online pharmacy. After I set that up, my ability to send any messages on my portal went away. I was told that I would hear back from a provider ASAP, and 2 weeks later there was nothing. I asked multiple times for help, and turned it into just asking for it to be canceled and refunded since they were never able to provide anything to me. They said they would forward my request to the department to process that, and a few days later I get an e-mail asking if I would like a 1 month free extension, which fell on the same day they charged me $79.00 for the next month. I've already let them know I'm going to reach out to my bank, and the BBB. I let them know that at some point, they are going to have someone who really needs help, they are going to ignore them, and something tragic will happen, and the blood will be in there hands. Please, please please people I beg of you, listen to these reviews. Do not, I repeat DO NOT reach out to them. I've never written a review like this, but this has been a horrible experience, and I wouldn't wish this on my worst enemy. Do yourself a favor and stay clear of them.
Feedback
What could they have done better? Actually respond to the patients, and care for there needs? The service is trash, and the second they rob you of your money, they leave you and never respond back. Each e-mail response seems like they never read the rest of the chain.