Done.
a year ago
Absolute scam. As soon as they get (steal) your money, the app suddenly doesn’t operate. Agents don’t respond by text, email, or phone call except to explain that they can’t cancel your membership because you didn’t provide a reason (despite multiple reasons in multiple communications for multiple days and photographic evidence) or to tell you you’ll hear back within 48 hours (you 100% will not). Once they have your money, the app immediately conveniently cycles on itself refusing to load. Then if you attempt to follow cancellation links from the spam emails from multiple numbers they send you, it just forces you to try to enter more personal information and never allows you to get to a cancellation page. Please please report to BBB and cancel all cards immediately if you are scammed by these people. I have requested immediate cancellation and full refund by email, phone and text message more than 10 times in the past week with no support whatsoever from the scam artists at Done. Reach out to me if you’d like to join a class action lawsuit.
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DO NOT WASTE YOUR TIME DO NOT GIVE THEM YOUR PERSONAL INFORMATION If they've already taken your money, change your credit card # or close it, report it to your bank or creditor, and get ready to fight nonexistent customer service for your cancellation because this is a scam. Class action recommended.