Let me start off by saying that I LOVE the ring itself--pick any color and model, honestly they all do the same thing it really just comes down to what color you like and $. Love being able to track my sleep and I find that I look forward to reviewing the data it provides each morning around my sleep and readiness score.
But if you believe that customer service/customer experience is tantamount to the product itself, you may NOT want to purchase this ring and here is why:
1) If you find that you have any inquiry or issue, the only way to reach a customer service representative is via email.
2) When you reach out to customer service via email, there is no indication that your email was received and how long you should expect to wait to hear back from customer service.
3) Their customer service is like a toxic boyfriend, will leave you on read or completely ghost you. When you do hear back from ANYONE, its after having to follow up multiple times into their black hole of a customer service queue and there is no guarantee the follow ups from the first interaction will even receive a second response (If you follow them on any form of social media, you will find that majority of the comments left on their posts are specifically related to the needing someone from customer service to assist as its become the only method to gain traction)
You would think for such a high barrier to entry (ie cost of ring itself + monthly subscription fee) for a product such as this, you would get somewhat decent customer service, right? Nope.
Would I recommend this product to a friend? Likely not given the frustrations with their customer service in the event said friend may run into any issues.