Framebridge
Mackenzie PLevel 3 27 Reviews
I've used Framebridge twice - once for a piece of original art and one for fabric / needlepoint canvas. Both experiences could not be more different.
The framed original art piece is stunning! They did a great job and although pricey, it's gorgeous and worth it. Shipped on time, the whole shebang was essentially flawless.
The needlepoint canvas - this was another story. Once I actually got my piece, which I feel like I waited forever for, it was SO crooked. This was supposed to be a gift for someone and I would NEVER hang this in my own house, let alone give it as a gift. Initially I tried returning the product online but the customer service chat wasn't going to let me. Luckily I live in a large city with many Framebridge store fronts. I walked in and showed them what I was sent. They were speechless when they saw what I was sent as a finished piece. It looked BAD. They canceled my order in the store, on the spot. However, a month went by and I never saw a refund processed to my credit card. I had to chat with customer service to get my money back, which was just another hassle.
Feedback
They are NOT eco-friendly. From what I've gathered, when you return, they can't / don't reuse the frame and all these used frames pile up and don't get used and are likely thrown away. Also would not recommend using for anything that requires any sort of judgement call. You should be SUPER clear in your instructions to them.