I bought a 12 food container bundle at the beginning of this year (Jan 2022). I was going to give half of it to my mom and half to my friend. We washed it and tried putting food in one of the containers, but it was so difficult to open. My brother was the only one who could easily open the container. The way they suggest opening it, is to leverage the container against your body and use your strength on a corner to pop the lid open. But food has sauce in it so it could spill like that. I asked for a return and they said I could only return items that weren't used. So I kept the 'used/tested' one and returned 11 (2 of them were rinsed with water). Out of $124.80 they only refunded $67.80. The one container I kept, if sold separately would be only be $19. So I disputed my refund. They said they were charging me for the return, restocking fee, the 2 washed was not refundable, and they don't allow broken up set that were returned. I went over their claims against the refund policy on their website and none of that came up. They never replied afterward and had the audacity to change the return policy after I mentioned it. I had to get my refund through Paypal (how I paid for it).
TLDR: Don't buy from them just because they say they're fancy. They have a manual for how to open a lunch box, and it's not effective. Returning is a major pain, if they even allow you to.
Feedback
They revised their policy so it's harder to return. Their actions don't align with their branding. I don't trust them so I wouldn't consider buying from them.